Shipping & returns
We currently deliver most items in Canada and use Canada Post.
Large items will only be available for pick up at the store or arrangements can be made for FREE delivery within the Orillia area.
Delivery Rates & Fees
Items of standard size (not considered "Oversized" to postal services) qualify for free delivery anywhere in Ontario when you purchase $50 or more (before taxes). Kahuna Surf Shop will cover the delivery costs for regular shipping.
$10 flat rate for items under $50 for Ontario. Flat rate of $20 for outside Ontario, Canada.
*Please note that surcharges for purchasing oversized items or a large quantity of items (weight) may carry surcharges and are your responsibility.*
Instore Pick-up
Items will be available at the store once you have received a notification that your order is ready.
DELIVERY TIMES
Your order will be processed within 1 to 3 business days following your purchase. We strive to have packages delivered within 3 to 7 business days. However, issues with the delivery services themselves may be beyond our control. In any case, a tracking number is provided with every order.
If you have any shipping related questions please contact us at (705) 325-2461.
Online Return Policy
Kahuna Surf Shop offers a 30-day return period for all purchases made online. Shipping fee is non-refundable if applicable. Returns with a valid receipt can be made by mail or at our location. Refunds on eligible items will be issued to the original form(s) of payment. Please see below for instructions on how to make a return by mail.
Items ineligible for refund
We will only accept returns on items in its original condition: unworn, unused, and unwashed with all the original tags and packaging intact.
We do not accept returns or exchanges on gift cards, swimwear, undergarments, or products that have been worn, damaged, or missing original tags and packaging.
How do I return an online purchase?
Online purchases can be returned by mail within 30 days of the shipping date. Our Orillia location will also accept online returns in person.
Customers are responsible for the return shipping costs when making a return by mail. As such, we recommend shipping with a courier that can provide tracking and insurance as Kahuna Surf Shop is not responsible for lost packages.
Please include a copy of your receipt in your return when packing your items. Then, send your package to the following address:
Kahuna Surf Shop Returns
175 Mississaga Street E.,
Orillia, Ontario
L3V 1V8
Once our store has successfully received and processed your return, you will receive an email confirmation and a refund to your original form(s) of payment.
Please note that processing a return can take up to 4 business days after arriving at our warehouse, with an increase in the volume of returns.
Returns are not subjected to a restocking fee.